Old - Support
01. Submit a support ticket to support@jxt.com.au
please include:
- detailed description of the problem you are experiencing
- screenshots (if applicable)
- hyperlinks to applicable pages
02. Confirmation that the ticket has been received
you will receive a auto-confirmation that the ticket has been received
if you DO NOT receive a confirmation please...
- check your spam folder
- give support a call to confirm that the ticket has been received
AT THIS POINT
- you may be asked for additional information for clarification of location or problem.
- the request will be marked as pending until a reply is received
03. Ticket assigned based on priority
- If you need urgent assistance please call
- your ticket will be categorized based on priority & assigned for completion
- a due date is assigned
i.e an error posting jobs will be prioritized over a text change
